Discount Mixer Privacy Policy
General provisions
This Privacy Policy explains how RES SKY (“we”, “us”) collects, uses, stores, and shares information when you install or use Discount Mixer. By using the Service, you acknowledge the data practices described here. If you do not agree, please refrain from using the Service.
Who we are and how to contact us
- Data controller: RES SKY (the company that owns and provides Discount Mixer).
- For privacy requests (access, deletion, objections, etc.), please contact our support team and include “Privacy Request” in your message so we can route it appropriately.
Information we collect
Direct information (provided by you):
- We may collect personal or business details when you install Discount Mixer or subscribe to our services, such as names, phone numbers, addresses, email addresses, and any other information you choose to share.
- We store your correspondence to support you and respond to enquiries.
- You may create or submit content as part of using the Service. That content is processed to operate and improve Discount Mixer.
Information received from Shopify (shop data):
- Through Shopify, we may access shop settings, product information, order data (including order history for up to the last 60 days prior to installation), and storefront theme information as required to provide the Service.
Automatic collection (usage and technical data):
- We may collect device and browser information, usage patterns, and diagnostic data to help operate, secure, and improve the Service.
- Where applicable, we may use cookies or similar technologies. Non-essential cookies are used only with your consent.
How we use the information
We use information to:
- Provide and operate the Service, including processing subscription-related actions.
- Maintain, test, and improve features and performance.
- Provide customer support and respond to enquiries.
- Protect the security and integrity of the Service, including detecting and preventing fraud or abuse.
- Communicate important updates about the Service (such as changes, security notices, or operational messages).
- Generate aggregated or anonymised analytics to understand usage and improve the product (without identifying individuals).
Legal bases (UK GDPR / GDPR)
Where UK GDPR / GDPR applies, we process personal data under one or more of the following legal bases:
- Contract: processing necessary to provide Discount Mixer and perform our agreement with you.
- Legitimate interests: operating, securing, and improving the Service, and communicating with you, where these interests are not overridden by your rights.
- Consent: for non-essential cookies and similar technologies where required.
- Legal obligation: where we must comply with applicable law, regulation, or lawful requests.
Data sharing
We do not sell your personal data. We share data only as needed to operate the Service and as described below.
We may share information when:
- You instruct or authorise us to do so.
- We use service providers (sub-processors) to help us run the Service (for example, hosting, analytics, customer support). They may access data only to perform services for us and must protect it.
- We must comply with law, regulation, court order, or lawful requests.
- It is necessary to protect the rights, safety, and security of RES SKY, our Clients, Visitors, or the public.
- We share aggregated or anonymised information that does not identify individuals.
International data transfers
Your information may be processed in countries other than where you are located (for example, where our service providers operate). Where required, we use appropriate safeguards to protect personal data, such as contractual protections.
Storage, retention, and deletion
We retain personal data only for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your data at any time. After verifying your request, we will act on it within 30 days unless we are required to retain certain information for legal, security, or operational reasons (for example, billing records, fraud prevention, or dispute resolution).
Data security
We use reasonable technical and organisational measures designed to protect information. However, no security system is completely infallible, and we cannot guarantee absolute security.
Business transitions
If RES SKY is involved in a merger, acquisition, financing, reorganisation, or sale of assets, information may be transferred as part of that transaction. Any transfer will remain subject to appropriate confidentiality and security measures.
Your rights (UK/EU)
If you are in the UK or EEA, you may have rights to access, correct, delete, or restrict processing of your personal data, object to processing, and request data portability. You may also withdraw consent where processing is based on consent (for example, non-essential cookies).
Cookies
We use cookies and similar technologies to operate the Service. Strictly necessary cookies may be used to provide core functionality. Where required, analytics or other non-essential cookies are used only with your consent and can be managed through your browser or consent settings (where available).
Updates to this policy
We may update this Privacy Policy from time to time. If changes are significant, we will take reasonable steps to notify you. Continued use of the Service after an update means you accept the updated policy.
Your trust is invaluable to us. Please contact our support team for any concerns or queries regarding this policy.
